AI agents take automation beyond traditional workflows. They not only perform predefined tasks, but are also capable of analyzing data, drawing conclusions, and acting purposefully as part of business processes.
AI agents are effective, for example:
AI agents not only streamline individual processes, but also transform the way an organization makes decisions and responds to change. They provide a continuous, data-driven view of business operations and enable more proactive and efficient operations.
In practice, this means:
AI agents add value across various areas of business and can be widely utilized in organizational operations.
AI agents analyze data, identify trends and risks, and generate forecasts that support better and faster decisions.
Routine tasks, workflows, and document processing can be intelligently automated, which improves efficiency and reduces errors.
AI agents can analyze customer communications and automate customer service.
Internal AI assistants support employees in areas such as information retrieval, IT and HR services, and day-to-day work by generating documentation, guidelines, and reports, among other things.
AI agents detect anomalies, support compliance requirements, and automate audits.
They can detect abnormal behavior, monitor usage, and ensure the quality of data and processes.
AI agents provide business leaders with a continuous, up-to-date view of the organization’s performance, how implemented automations are functioning, and where to focus efforts. They act as an intelligent assistant to management, collecting, combining, and analyzing data on the organization’s operations and performance, and highlighting key insights to support decision-making.
We integrate AI agents into existing architecture and business processes. We define clear roles, responsibilities, and oversight mechanisms to ensure that operations are transparent, secure, and aligned with business objectives.
AI agents enhance the capabilities of experts and bring intelligent, goal-oriented automation into your company’s daily operations.
Artificial intelligence technologies:
Azure OpenAI, Azure AI Search, Azure Copilot studio, Azure Machine Learning, Prompt flow, AWS Bedrock, TensorFlow, Keras
Interfaces/Models:
OpenAI, Anthropic, Google, Hugging Face
AI tools for programming:
Cursor, GitHub Copilot, JetBrains AI Assistant
Data security first! GenAI models often have security issues, as all data in the model is in principle interrogable. Together with our financial sector clients, we have developed approaches to ensure that even sensitive data can be used securely.
Deploying AI on a large scale is expensive. We have addressed this challenge, for example, by teaching local models. A task-specific local model can achieve significant cost benefits.
With our strong integration expertise, AI solutions can be well integrated into larger or existing entities.
GenAI is not always the right solution in terms of cost or quality. For example, for different classification problems there are often more scalable machine learning models available.
Our experts also have extensive experience in other machine learning solutions, and we always choose the technologies we use according to the client's needs.
We are a certified training partner in AI Finland’s “AI 1000: Growth Through Artificial Intelligence” program, coaching corporate executives, owners, and boards on how to strategically leverage artificial intelligence to accelerate growth, competitiveness, and exports. The training is delivered as an effective 2+4-hour program with a focus on business benefits.
Learn more about the AI1000 program and apply to join.
Dictionary of terms and abbreviations related to artificial intelligence. We've made the guide very popular, so you don't need a technical background or in-depth knowledge of AI to benefit from it.
AI Finland and Business Finland collected recommendations of trusted AI service providers from established companies and public organisations for their joint publication State of AI in Finland 2025. Fluentia is one of these recommended AI service providers!
We have developed a discussion platform for a Finnish media company that uses AI-based automoderation to reduce the need for manual moderation. The automoderation was implemented as a classification model, for which a custom machine learning model was learned. The automoderation tool we developed identifies and removes hate speech and helps respond to messages in real-time, reducing the need for manual moderation without compromising the quality of moderation. The solution consists of a learning machine learning component and an interface-based discussion platform. The project was implemented in close cooperation with the client.
Enerim, a leading service and SaaS solution provider for the energy sector, sought to explore the potential of generative AI in accelerating software delivery without compromising quality. While they had already taken steps towards AI adoption by integrating AI tools into their workflows, they faced a common challenge - how to get the most out of these tools and truly embed AI into their development culture. We stepped in with a structured approach: AI Coaching by Developers, for Developers. Through hands-on guidance, real-world coding sessions, and tailored coaching, our team helped Enerim's developers build confidence in leveraging AI-powered tools effectively.
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RPT sought to transform their vast collection of unstructured data into structured data products. We leveraged AI and large language models (LLMs) to convert this unstructured data into structured formats, creating relevant and useful classifications for RPT's clients. To safeguard RPT's business data from potential changes in OpenAI services, such as pricing or availability, we also developed a local model tailored to produce similar results without relying on external services.
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The AI-based content production suite will revolutionise the way OIKIO works. We implemented an industry-changing content production pipeline for OIKIO that leverages AI agents. The service Implemented by Fluentia allows users to create new AI action paths through an easy-to-use interface developed in the project. AI action paths enable the automation of various repetitive content production tasks and streamline many content production workflows.
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We have been implementing the underlying AI search solutions that support the editorial work and customer searches of a Finnish media house. Our solution is responsible for processing published content into the vector format required by AI content search. In addition, it takes care of processing the search results so that the indexed content is retrieved with the appropriate content fragments for the generation of the language model answer.
We leveraged AI-based content parsing and attribute shaping in the automation processes of our travel and leisure client. The AI implementation has enabled the automated processing of previously difficult-to-configure materials such as emails, thereby increasing the level of automation of operations.
Fluentia's team has been involved in modernising the computing applications of a financial sector company. The modernisation was AI-enhanced, so that both – the technical modernisation from a programming language to more modern programming language and the architecture upgrade – were implemented using AI tools. Fluentia's AI toolkit significantly helped to manage the risk of modernisation when upgrading business-critical computing applications. Compared to a more traditional modernization project, the project was able to avoid manual coding errors and expand the amount of automation testing for quality assurance.
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Fluentia has been providing its expertise in designing the cloud architecture and data protection for the AI services of a Finnish pension company. In addition, we have been working with Microsoft experts to implement one of the world's first fully private networked Azure OpenAI and Prompt Flow implementations for them.
We have been responsible for the design of the cloud architecture and security for the AI services of a Finnish non-life insurance company.
